Customer service ‘behavioral pairing’ startup Afiniti quietly raised $130M at a $1.6B valuation

Artificial intelligence touches just about every aspect of the tech world these days, aiming to provide new ways of making old processes work better. Now, a startup that has built an AI platform that tackles the ever-present, but never-perfect, business of customer service has quietly raised a large round of funding as it gears up […]

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